Return & Refund Policy

What is LoveAsLove’s return policy?

Because of the intimate nature of the products we sell and for hygienic reasons, once an item leaves our warehouse, they are considered used and cannot be returned unless defective or their original shipping bag/box is unopened. Please make sure the shipping box remains sealed. We will not accept non-defective exchanges on any item that has been opened, used, or worn – no exceptions.

If the shipping box/bag is unopened you can return your complete order. We do not allow for individual items to be returned when you have ordered multiple products, as we cannot verify whether individual products have been touched or used.

In the event that you would like to return an item in unopened/original shipping bag/box, you will need to take the package to the carrier mark it as “Return to Sender”. Upon receiving and confirming the unopened shipping bag/box we will issue a refund excluding the shipping fees regardless whether your order qualified for free shipping. Shipping fees are charged by the carriers and are nonrefundable.

Returns

We accept return if you receive damaged or defective item. Customers have the right to apply for a return within 3 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); Restocking fee to be charged to the consumers for the return of a product.

Wrong item received

If you received a different item than what you have ordered, please contact customer care at [email protected] within 2 business days. We’ll ask you to send us the wrong item back and we’ll place a new order.

Order cancellation

We can only cancel orders that haven’t left our warehouse. Once the order leaves our warehouse, we cannot retrieve the package back from the carrier. However, you can mark the package “Return to Sender”. Once we receive the package back, we’ll issue a refund excluding the shipping fees. If your order qualified for free shipping, we will deduct the actual shipping fees from the total refund amount.

Damaged items during delivery

If you notice items being damaged in shipment, or have evidence of damage to the exterior shipping box, you need to contact the carrier and request additional information on the procedure to file a claim. We cannot take responsibility for any damage that may occur during delivery.

Lost, stolen or late orders

Unfortunately, there are orders that don’t make it to their final destination. We cannot accept any responsibility for orders that have been lost or stolen during shipping. If your order is late, stolen or lost, you will need to contact the carrier directly and file a claim. 

Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label.  LoveAsLove is not responsible for misdirected packages as a result or incorrect information being input on the order page.  We cannot change or update an address once the item is in transit.  

Contact customer care

If you have any questions and are not sure which of the above mentioned situations apply to your case, please contact our customer care via email – [email protected] and include your order number within that correspondence and any other information that might assist in resolving your issue faster.