Returns & Warranty

Returns & Warranty

We want you to love what you ordered. If something isn’t right — a defect, the wrong item, or simply not the right product for you — we will do our best to make it right. Our policies below explain exactly how returns, exchanges and warranty claims work.

Our 30-Day Guarantee

You can return or exchange most items within 30 days of delivery if they are new, unused, in their original packaging, and include all accessories. For hygiene and safety reasons, items that have been opened or used cannot be accepted for return.

Defective Products

  • After we confirm the defect (usually from your photos or a short video), we will send a replacement free of charge.
  • We cover the return shipping cost for confirmed defects.
  • In the United States, we can create a return shipping label for you. In other regions, you may need to ship the item back first; once we receive it, we refund the return shipping cost plus the order amount.
  • Where helpful, we may ask you to run a simple check first and will send the tools or instructions needed.

Unused Product Returns

  • Items must be new, unused, unopened, in their original packaging, with all included accessories.
  • We refund the order amount; the original shipping cost is not refunded.
  • For hygiene reasons, opened or used items (including lubricants and personal care products) cannot be returned.

Exchanges

  • You can request an exchange for the same product or a different one.
  • Return shipping to us is paid by the customer for exchanges.
  • The replacement item ships free if it is the same product as your original order; for different items, we’ll discuss the options case by case.

How to Start a Return or Warranty Claim

  1. Email [email protected] with your order number, the reason, and photos or a short video if the issue is visual.
  2. Our team responds within 24 hours on business days to confirm the next steps.
  3. Once approved, follow the return instructions we send you. Use a trackable shipping method for your own protection.

Refund Timeline

Approved refunds are issued to the original payment method and usually appear within 3–5 business days. Depending on your bank or card issuer, it can take up to 10–30 business days to show in your account.

Warranty Coverage

All products are covered by the manufacturer’s warranty for defects in materials and workmanship. If your product fails during normal use, contact us with your order number and we will evaluate your claim and arrange a replacement where applicable.

Questions?

If anything about this policy is unclear, just ask — email [email protected] and we’ll be glad to help.