FAQs

Frequently Asked Questions

Everything you need to know about ordering, delivery, returns and product safety. Can’t find your answer? Email [email protected].

Is LoveAsLove a legit and safe store?

Yes. We are an independent online store running on WordPress/WooCommerce with secure, encrypted checkout (SSL). We only sell authentic, body-safe products from established brands, and we never share or sell your personal information.

Is my order shipped discreetly?

Absolutely. Every order arrives in plain, unbranded packaging with a neutral shipping label. No product names, no site names and no hints on the outside of the box — automatically, no need to ask.

How long does delivery take?

Orders ship within 1–3 business days from our global fulfillment network — including overseas regional warehouses and our main warehouse in China. Depending on stock and destination, your order may be dispatched from the warehouse closest to you (often faster) or from China. Express delivery takes about 3–7 business days; Priority shipping takes about 6–10 business days. Customs or weather delays can occasionally extend these windows.

Do you offer free shipping?

Yes — orders over $69 get free Priority shipping. Express delivery is always charged.

Where do orders ship from?

We ship from our global fulfillment network, which includes overseas regional warehouses and our main warehouse in China. The dispatch origin depends on stock availability and your destination, and is shown in your tracking information.

Will I have to pay customs or import taxes?

It depends on your country and the shipping method. Priority shipping includes prepaid tax and duties in most regions. With Express delivery, import taxes may apply and are the customer’s responsibility.

How do I track my order?

You’ll receive a tracking email once your order ships. A tracking number can take up to 24 business hours to become active, and updates can take up to 3 business days to refresh.

Can I return or exchange an item?

Defective items are replaced free of charge. Unused items in original packaging can be returned within 30 days of delivery for a refund of the order amount. For hygiene reasons, used items cannot be returned. See our Returns & Warranty page for details.

What payment methods do you accept?

We accept major credit and debit cards and PayPal at checkout. All payments are processed securely by our payment providers.

Are your products body-safe?

Yes. We only carry products made from body-safe materials such as medical-grade silicone, ABS and skin-safe TPE, and we source from established brands. Each product page includes material and care information; contact us if you need more detail.

Do I need to be 18 or older to order?

Yes. By placing an order, you confirm that you are 18 years or older (or the legal adult age in your country). We do not sell to minors.

I’m new to this. How do I choose the right product?

Start with what you want to feel, not what to buy: clitoral stimulation, internal stimulation, hands-free play, or something to share with a partner. Email us with a few details and we’ll recommend a good match without judgment.

What about power plugs and voltage?

We ship the correct power plug and voltage adapter for your country by default. If you need a different one, email us before ordering.

Can I change or cancel my order?

If your order hasn’t shipped yet, email us with your order number and we’ll do our best to change or cancel it. Once dispatched, orders cannot be changed; you can return them under our Returns policy instead.

How do I contact support?

Email [email protected] with your order number. We usually reply within one business day (Monday–Friday).