Terms & Conditions

Last updated: 2026-08-16

1. Introduction

These Terms and Conditions (“Terms”) govern your use of loveaslove.com (the “Website”) and your purchases from LoveAsLove. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

2. Overview

The Website is operated by LoveAsLove. Throughout these Terms, “we”, “us” and “our” refer to LoveAsLove. We offer this Website, including all information, tools and services available on it, conditioned upon your acceptance of these Terms and any policies referenced on the Website (including our Privacy Policy and Returns & Warranty Policy).

We reserve the right to update, change or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Your continued use of the Website after changes are posted constitutes acceptance of those changes.

3. Eligibility and Age Restriction

You must be at least 18 years old (or the legal adult age in your country of residence) to browse or purchase from this Website. By using the Website or placing an order, you confirm that you meet this requirement. We do not sell to minors, and we reserve the right to cancel any order if we believe it was placed by a minor.

4. Accounts and Ordering

  • You agree to provide accurate, current and complete information when placing an order, including your email address, billing address and shipping address.
  • You agree to update your information promptly if it changes.
  • We reserve the right to refuse or cancel any order, and to limit or cancel quantities per person, per household or per order, including orders sharing the same account, card or address.
  • If we change or cancel an order, we will notify you using the contact details provided at the time of ordering.

5. Products and Intended Use

  • All products are intended for adult personal use. Follow the instructions and care guidance provided on the product page and in the packaging.
  • We make every effort to display product colors and images accurately, but monitor differences mean we cannot guarantee that what you see on screen exactly matches the physical product.
  • Products are sold for general adult wellness and enjoyment. They are not medical devices and are not intended to diagnose, treat or cure any condition.
  • Some items may be restricted in certain countries; it is your responsibility to ensure the products you order are permitted in your jurisdiction.

6. Pricing and Payment

  • Prices are listed in USD unless otherwise stated and may change without notice.
  • We accept the payment methods shown at checkout (including major credit/debit cards and PayPal), processed securely by our payment providers.
  • By placing an order, you authorize the charge of the order total, including shipping and any applicable taxes or duties.
  • We reserve the right to correct pricing errors and cancel orders affected by them, refunding any amount paid.

7. Shipping, Customs and Delivery

  • Orders ship from our global fulfillment network — including overseas regional warehouses and our main warehouse in China — within 1–3 business days of payment confirmation.
  • Delivery estimates are provided at checkout and on our Shipping Information page; they are estimates, not guarantees. Customs, weather, postal strikes and other events beyond our control may delay delivery.
  • Risk of loss passes to you when the carrier takes possession of your order. You are responsible for complying with your country’s import rules and for any taxes or duties that apply, depending on the shipping method chosen.
  • Every order is dispatched in plain, unbranded packaging with a neutral label.

8. Returns and Warranty

Our return, exchange and warranty terms are set out in our Returns & Warranty Policy, which forms part of these Terms. For hygiene reasons, opened or used items cannot be returned.

9. Prohibited Uses

You are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any laws or regulations; (d) to infringe our intellectual property or the intellectual property of others; (e) to harass, abuse, insult, defame or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, scrape or crawl the Website; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website. We reserve the right to terminate your access for any violation.

10. Intellectual Property

All content on the Website — including text, graphics, logos, images, product descriptions and design — is owned by or licensed to LoveAsLove and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify or reuse any content without our prior written permission.

11. User Comments and Submissions

If you submit comments, reviews, ideas or other materials, you grant us a non-exclusive, worldwide, royalty-free license to use, edit, publish and distribute them. You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive or malicious material. You are solely responsible for what you post.

12. Third-Party Links and Tools

The Website may include links to third-party websites and tools over which we have no control. They are provided “as is” and “as available”; we are not responsible for their content, accuracy or practices, and we have no liability for any harm arising from your use of them. Complaints about third-party products should be directed to the relevant third party.

13. Disclaimer of Warranties

We do not guarantee that your use of the Website will be uninterrupted, timely, secure or error-free, or that results will be accurate or reliable. The Website and all products delivered through it are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, except where such warranties cannot be excluded by law.

14. Limitation of Liability

To the maximum extent permitted by law, LoveAsLove and its directors, officers, employees, affiliates, agents, contractors, suppliers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including lost profits, lost revenue or loss of data — arising from your use of the Website or any product purchased through it, even if advised of the possibility of such damages. Where a jurisdiction does not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law, and in any event to the amount you paid for the affected order.

15. Indemnification

You agree to indemnify, defend and hold harmless LoveAsLove and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

16. Termination

Obligations and liabilities incurred before termination survive termination. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms by ceasing to use the Website. We may terminate or suspend your access if you fail to comply with any provision of these Terms, without notice, and you will remain liable for all amounts due up to the date of termination.

17. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with the policies referenced on the Website, constitute the entire agreement between you and us regarding your use of the Website, superseding any prior agreements or communications. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of China (excluding its conflict-of-law rules). Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

20. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms by posting updates on this page. It is your responsibility to review this page periodically. Your continued use of the Website following the posting of changes constitutes acceptance of those changes.

21. Contact Information

Questions about these Terms should be sent to [email protected] or via our Contact Us page.