Order Tracking
Order Tracking
Once your order ships, you’ll receive an email with your tracking number and a link to follow your parcel from our warehouse to your door. Every order is dispatched with full tracking, regardless of shipping method.
How Tracking Works
- Order confirmation email — sent immediately after checkout, confirming what you ordered.
- Shipping confirmation email — sent as soon as your parcel is handed to the carrier, containing your tracking number and link.
- Tracking updates — follow your parcel online; status updates appear as the carrier scans it at each checkpoint.
Good to Know
- A tracking number can take up to 24 business hours to become active after dispatch.
- In some cases, tracking updates can take up to 3 business days to refresh — this is normal and does not mean your parcel is lost.
- Orders are shipped from our global fulfillment network — including overseas regional warehouses and our main warehouse in China — within 1–3 business days. Your tracking information will show the dispatch origin.
- International parcels may pause at customs or during transfers; tracking will show these events.
Delivery Statuses Explained
- Label created / Shipment information received — the carrier has the booking; your parcel is being prepared for dispatch.
- In transit — your parcel is moving through the network (this includes transfers and customs handling).
- Out for delivery — your parcel is with the local courier and should arrive that day.
- Delivered — your parcel has been delivered and signed for or left in a safe place.
Tracking Seems Stuck?
If your tracking has not updated for more than 5 business days, or your delivery window has passed, contact us at [email protected] with your order number. We will investigate with the carrier and keep you updated.